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How to set up agent reply template in Freshdesk?
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How to notify customers when agent adds public note?
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Stopping Email Notification for Merged Tickets
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How to stop the ticket closure notification for a specific ticket?
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How to set up email notifications and reminders for SLA violation?
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How to notify the customer when a ticket is closed or resolved?
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How to setup automatic email response to customers for new tickets?
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I am not getting notified when I am assigned on a ticket. Please help.
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Is there any way to see the automated responses the customer receives for a ticket ?