-
Checking recent helpdesk activity
-
Dashboards in Freshdesk
-
Omnichannel Availability dashboard
-
How to use the Omnichannel dashboard (Classic Freshdesk Omnichannel)
-
Custom Reporting – Basics
-
Applying filters to widgets in Analytics
-
Applying report filters in custom reports
-
Setting up multiple metrics inside a widget
-
Adding group by as a filter in Analytics