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Manage your Customer Data Schema
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Manage Customer Data in Freshdesk
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Personalize support using Customer Segments
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Import and export customers and company information
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Timezone and Language - Import format
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Add, edit, or delete support agents in Freshdesk
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Understanding Full-time vs Occasional Agents
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Organize Agents into Groups in Freshdesk
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Configure Agent Status and Availability in Freshdesk
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Deactivate or Delete Support Agents | Freshdesk