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How does Automatic ticket assignment work after an agent logs out
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Can individual SLA policies be set up for different companies?
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When a ticket is created, does the timer start right away? How can I stop the timer when I respond to a customer?
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How do I change the Due Time of a Ticket?
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What is the difference between "response due" and "overdue"?
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What are the different types of reports available across various plans in Freshdesk?
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How to export tickets to a particular email address?
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How to periodically schedule the available reports?
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How can I receive a PDF format of the report directly?
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What will happen to my reports if I delete an invalid ticket?