Last updated: 2020-05-07

Source: https://support.freshservice.com/support/solutions/articles/50000000409-can-we-add-notes-to-tickets-in-an-automated-way-

Using Workflow automator, you would be able to configure conditions and set an action to Add a Note to the ticket. You can also choose the type of note, to be either a public or private note in the same automator.