Last updated: 2024-05-22

Source: https://support.freshdesk.com/support/solutions/articles/237405-how-can-i-export-tickets-including-the-content-of-the-ticket-

There are multiple ways you can export the tickets with its content.

1. You can print the ticket and save it as a PDF on your system. (OR) 2. The Account Admin can export all the data within your account (including tickets, solution articles, etc.) from the Admin section:

  • Navigate to Admin > Account > Account Details.
  • Click Export
  • The data will be exported to the account administrator's email in XML format. You can then convert the XML data into your preferred format.

    • Watch this video for steps to export the account data.