Last updated: 2017-08-31

Source: https://support.freshdesk.com/support/solutions/articles/228986-who-would-have-access-to-reports-in-freshdesk-

The reports tab on your Freshdesk Account would be visible for all agents with the associated Agent Role as Supervisor and above.

Any agent who is associated with this role would be able to view the Reports to get Helpdesk Metrics. Also, they would be able to schedule reports to be sent over to specific email addresses, periodically.