Overview of Zoom Integration :

Last updated: 2023-09-12

Source: https://support.freshservice.com/support/solutions/articles/50000003290-overview-of-zoom-integration

Note: This integration is available for Orchestration and SaaS Management.

The Zoom application lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.

Orchestration

Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Zoom app you can perform actions for:


User Management
Get User Details with Email	Deactivate User with ID	Create User	Update User with ID	Update Users Email using Email
Get User Details with ID	Update Users Password with Email	Create User Outside Managed Domain	Get Users Token with Email	Update Users Email using ID
Activate User with Email	Update Users Password with ID	Create Standalone User	Get Users Token with ID	Delete Users Specified Assistant with Email
Activate User with ID	Delete User with Email	Create SSO User	Delete Users Assistants with Email	Delete Users Specified Assistant with ID
Deactivate User with Email	Delete User with ID	Update User with Email	Delete Users Assistants with ID	Get Granted Permissions for User with Email
Get Granted Permissions for User with ID	Revoke Users SSO Token with Email	Revoke Users SSO Token with ID
Meeting Management
Get Meeting Details	Add Meeting Registrant	Delete Meeting	Create Meeting
Group Management
Create Group	Update Group	Get Group Details	Delete Group	Add Group Member
Update Group Member	Delete Group Member
Role Management
Create Role	Update Role	Get Role	Delete Role	Assign Role To Member
Unassign a Member Role	Validate Credentials

Saas Management

Freshservice’s integration with zoom allows you to accurately track zoom user and usage data in the SaaS Management module. With this integration you can:

Capture details related to the accounts Zoom plan and the current usage of the plan.

Ensure the account is always within subscribed limits and there are no bill shocks.

Track user activity including user type, their meeting activity

Provision/de-provision access directly to Zoom and also downgrade/upgrade users based on usage and requirement.

Note: This feature requires the SaaS Management Add-on. Know more

To track and manage Zoom applications, the usage data is synced as follows:

Zoom meeting data for 60 days is synced

Tracking last used date based on when the latest meeting was hosted by a user

Optimize paid licenses better by tracking the number of meetings hosted for more than 40 minutes

To set up this integration, you can follow the instructions here.