Last updated: 2021-02-10

Source: https://support.freshservice.com/support/solutions/articles/50000003294-sample-use-case-ms-teams-notification-for-high-priority-incident

Here’s a sample workflow to demonstrate the use of the Orchestration app to automate posting a message into a dedicated MS Teams channel for High priority incidents.

1. Create the Event when an Incident is raised.

2. Followed by the condition to ensure the incident is a high priority one.

3. You can then pull in the App Node which will have the following configurations:

App Name: MS Teams - Orch

App Action: Post Message

Notes when Configuring Inputs:

  • channel\_url is the Incoming Webhook URL configured for the channel in MS teams

  • text is the body of the incident raised.

    • 4. Finally, to validate the notification successfully posted in the room, the condition node is added to check if the status code is 200.

    Output: