Last updated: 2023-04-12
Creating an announcement before the release
Freshservice has an integrated announcements section that can be used to share important messages and updates with the rest of your team. This can be particularly useful for announcing new releases and downtime alerts to your team. That way, they will know if they can link any changes to the release and can prioritize their tasks based on how much time they have left before the release rolls out.
Once you create an announcement, it will appear on the _Dashboard_ whenever an agent logs in to your service desk. If several announcements are available, you can toggle through them by clicking on the right and left arrow buttons.
To create an announcement
1. Click on the Dashboard button on the left pane. 2. Navigate to the top-right of the page and click Announcements. By default, your _Active_ _Announcements_ will be displayed. 3. Click New Announcement. Fill in the required details such as _Title_, _Description_, _Start_ and _End_ _Dates_. 4. Click on the _Visibility_ dropdown and choose your viewers from the list.
Note: You can also add email addresses under _Additional email recipients._ 5. Click Save.Your announcements will be displayed on the end-user/requester's support portal.
Note: All agents in your team can create announcements whenever they need to spread the word about something important.