Last updated: 2020-03-11

Source: https://support.freshdesk.com/support/solutions/articles/50000001693-can-i-use-freshdesk-without-field-service-management-or-field-technician-licenses-

Yes, you can use Freshdesk without Field Tech licenses. The Field Service Management module is an add-on created specifically for those organizations which employ field technicians for support. If you provide only online helpdesk support, you do not need to purchase Field Technician licenses.