Last updated: 2020-10-14

Source: https://support.freshdesk.com/support/solutions/articles/235532-how-to-check-the-agent-s-availability-for-automatic-ticket-assignment-

In the Dashboard, the option Available agents will show all the agents who are available for the Automatic ticket assignment. An Admin or a Supervisor can make an agent available / unavailable for ticket assignment using the toggle option