Last updated: 2019-11-28

Source: https://support.freshdesk.com/support/solutions/articles/226195-how-to-create-parent-and-child-tickets-

You may open a ticket, click on ‘Add Child’ and choose between "Using a Template" and "New Child Ticket". The original ticket will become the parent ticket and the child ticket will be created as a new ticket. This feature is available from the Estate Plan onwards on Freshdesk.