Last updated: 2021-06-26

Source: https://support.freshdesk.com/support/solutions/articles/225449-how-can-i-reset-the-gamification-points-

To reset the points for all the agents, kindly navigate to Admin > Agent Productivity > Arcade and choose the Reset button next to the Enable option.

You can also reset the points individually for each agent under the Agent's profile.

Here's a link to the steps you'll need to do.