Last updated: 2023-04-12

Source: https://support.freshdesk.com/support/solutions/articles/226559-from-which-plan-is-the-forums-available-in-freshdesk-

Forums is a community on your portal using which your customers could build an active discussion to find mutual solutions. You could join and be a part of these discussions as well.

Forums is a feature that is available from the Pro plan onwards (Old plan - Garden onwards.)