Last updated: 2018-03-12

Source: https://support.freshdesk.com/support/solutions/articles/226795-how-to-export-tickets-to-a-particular-email-address-

Agents can export tickets from under the 'Tickets' tab inside Freshdesk. The required filters can be applied and then the 'Export' button can be clicked to generate the export.

A link to the export file would be sent to the agent's email address which was used to trigger the export.