Ticketing Workflow (25)

How do emails from your requesters get converted into tickets?

Modified on Wed, 27 May at 6:03 PM
What is the difference between a note and a reply?

Modified on Wed, 27 May at 6:03 PM
Attachment size limit for ticket replies in Freshservice

Modified on Wed, 27 May at 6:03 PM
Attaching multiple files in ticket replies for Freshservice

Modified on Wed, 27 May at 6:03 PM
Would it be possible to add attachments that are more than 25 MB in size?

Modified on Wed, 27 May at 6:03 PM
I want to insert a footer into all my replies. How do I do this?

Modified on Wed, 27 May at 6:03 PM
How to close a ticket without sending an email notification to the requester?

Modified on Wed, 27 May at 6:03 PM
Is it possible to add another agent to a ticket?

Modified on Wed, 27 May at 6:03 PM
Is it possible to forward the ticket to a non-agent whenever a new ticket is created?

Modified on Wed, 27 May at 6:03 PM
How do you check if another agent is looking at the same ticket?

Modified on Wed, 27 May at 6:03 PM