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How to get a report that shows the current state of the asset?
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How is the Number of Reopens calculated?
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How to pull reports of service requests that came in?
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What is the date range available for default and custom reports?
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Why do I see the number of resolved tickets more than received in a report?
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What is the difference between Average Customer Interactions and Average Agent Interactions?
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Does the response time in the ticket include weekends?
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What does the red and green arrow in the default reports signify and how is the percentile calculated?
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How to find the first response status of a ticket for which there is no first response given?
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How to run report on Top 10 tickets with the oldest updates?