Help on Login & SSO (17)

Why am I getting the 'Invalid Time Stamp' error when I try to login using an SSO?

Modified on Wed, 27 May at 3:42 PM
I get the 'Unable to allocate day pass' error while logging in. How do I resolve this?

Modified on Wed, 27 May at 3:44 PM
I see the error 'Sorry we couldn’t locate your account' when I try to login. What is the issue here?

Modified on Wed, 27 May at 3:45 PM
Why am I getting a 'Login unsuccessful' error on the AD SSO?

Modified on Wed, 27 May at 3:49 PM
Why are the names under my agents' profiles automatically changed every time they log in?

Modified on Wed, 27 May at 3:50 PM
Why am I getting ‘You’re not allowed to access this page’ error?

Modified on Wed, 27 May at 3:51 PM
Why are my agents logged back in to the portal automatically after they log out?

Modified on Wed, 27 May at 3:51 PM
What is the Remote Login URL?

Modified on Wed, 27 May at 3:55 PM
Why are my agents not able to login through AD SSO?

Modified on Wed, 27 May at 3:56 PM
Why am I getting the error 'Portal is not available at your location' while trying to access a Freshdesk page?

Modified on Wed, 27 May at 3:56 PM