Freshdesk-Freshservice integration (12)

Do Freshdesk or Freshservice teams need an additional license to access this integration?

Modified on Wed, 27 May at 3:34 PM
Will agents be notified via email for any ticket updates or responses on Freshdesk or Freshservice?

Modified on Wed, 27 May at 3:40 PM
Are error logs available for Freshdesk-Freshservice integration?

Modified on Wed, 27 May at 3:45 PM
Will Freshdesk admins be able to draw analytics for tickets raised on Freshservice?

Modified on Wed, 27 May at 3:49 PM
Will any internal team on Freshservice be able to contact or respond to the customer?

Modified on Wed, 27 May at 3:50 PM
Can a ticket be raised from Freshservice to Freshdesk?

Modified on Wed, 27 May at 3:51 PM
Will agents on Freshdesk be notified in-product when an internal team updates their status?

Modified on Wed, 27 May at 3:51 PM
Will the Freshservice agent be able to raise a Freshdesk ticket?

Modified on Wed, 27 May at 3:53 PM
Is this integration available on the Freshdesk and Freshservice mobile apps?

Modified on Wed, 27 May at 3:53 PM
Will attachments be available on Freshdesk tickets, Freshservice incidents, and service requests?

Modified on Wed, 27 May at 3:55 PM