Knowledge Base (19)

Is there any way to pull a report or find metrics on the number of views per solution article?

Modified on Wed, 27 May at 3:47 PM
How can I delete a draft in the Knowledge Base?

Modified on Wed, 27 May at 3:49 PM
How can I import my existing Knowledge Base into Freshdesk?

Modified on Wed, 27 May at 3:52 PM
Is it possible to have existing knowledge base articles pop-up before someone submits a ticket on that topic?

Modified on Wed, 27 May at 3:53 PM
Is it possible to hide all articles of one language from the customers which are work-in-progress ?

Modified on Wed, 27 May at 4:02 PM
How do customers/visitors change the language on the customer portal?

Modified on Wed, 27 May at 4:02 PM
Who all can change the language ?

Modified on Wed, 27 May at 4:02 PM
Can i refer the master version while editing a translation ?

Modified on Wed, 27 May at 4:03 PM
How to show the author name in an translated article ?

Modified on Wed, 27 May at 4:03 PM
Can I have different tags,folder & category names for translated articles?

Modified on Wed, 27 May at 4:03 PM