Workflows and Automations (37)

What are business hours and calendar hours?

Modified on Sun, 17 May at 9:37 PM
Configuring Multiple Business Hours in Freshdesk

Modified on Sun, 17 May at 9:37 PM
Understanding SLA Policies

Modified on Sun, 17 May at 9:37 PM
Setting SLA targets for every response

Modified on Sun, 17 May at 9:37 PM
Omnichannel Holidays (Classic Freshdesk Omnichannel)

Modified on Sun, 17 May at 9:37 PM
Overview of Automation Rules in Freshdesk

Modified on Sun, 17 May at 9:37 PM
Creating automation rules that run on hourly triggers

Modified on Sun, 17 May at 9:37 PM
Automation rules that run on ticket creation

Modified on Sun, 17 May at 9:37 PM
Creating a new automation rule to run on ticket updates

Modified on Sun, 17 May at 9:37 PM
Using webhooks in automation rules that run on ticket updates

Modified on Sun, 17 May at 9:37 PM