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How to edit the automatic email notifications in Freshdesk.
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How can I reset the gamification points?
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How do I create custom quests?
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How can I edit the level of each agent manually?
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How will agents be notified when they complete a quest?
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How can I have more than a 3 point scale on my Customer satisfaction surveys?
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How do I change the Survey Pitch?
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How can I have a questionnaire after the default survey is sent out?
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I haven't sent out the survey to the customer but still there seems to a rating on the ticket. How is this possible?
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I have configured the Customer satisfaction surveys right, but when I run a quick test, I do not get the survey.