Last updated: 2023-10-09

Source: https://support.freshservice.com/support/solutions/articles/50000009151-where-can-i-find-probe-logs

Freshservice Probe Logs required for  (Windows / Mac / Linux & Virtual Machines) & SCCM Integration

  • Log files located at: C:\\Program Files (x86)\\Freshworks\\FreshServiceProbe\\logs
  • Configuration file located at: C:\\Program Files(x86)\\Freshworks\\FreshServiceProbe\\conf
  • Probe Database from: C:\\Program Files (x86)\\Freshworks\\FreshServiceProbe\_x.xx\\db
  • Devices File from: C:\\Program Files (x86)\\Freshworks\\FreshServiceProbe\\scan\\devices.csv

    • You can attach these files directly to your response to the email or the ticket. If the log files are too large to send as attachments, you may upload them to a cloud-based file-sharing service such as Google Drive or Dropbox and share the link with us.