Last updated: 2023-07-25

Source: https://support.freshservice.com/support/solutions/articles/50000000568-why-is-there-a-difference-between-the-ticket-count-taken-in-export-and-the-report-

The export of the ticket count will include all the merged tickets, while the reports don’t include them. But incase there's a big difference between the widget from Reports or Dashboard and the export of tickets in your portal, please write to support@freshservice.com .