Last updated: 2021-02-15

Source: https://support.freshdesk.com/support/solutions/articles/236138-how-to-change-the-from-email-address-of-a-ticket-

While replying, you can use the drop-down arrow mark to choose the 'From' email address as shown in the image below:

If you want to have a common email from which the replies are sent out, you can make use of the App ' Common From email address'