Last updated: 2022-02-02

Source: https://support.freshservice.com/support/solutions/articles/50000003948-sample-use-case-for-google-cloud-storage

Here’s a sample workflow to demonstrate the use of the Google Cloud Storage Orchestration app to automate uploading ticket attachments to a dedicated bucket.

1. Create the Event when a Ticket is raised.

2. Pull in the App Node which with following configurations:

App Name: Google Cloud Storage - Orch

App Action: Upload Ticket Attachments To Cloud Storage

  • bucket: Name of a bucket.
  • path: Parent folder path if any. Ex: 'folder-1/folder-2'
  • ticket\_id: Unique ID of the ticket. Put '{{ticket.id\_numeric}}' placeholder to refer ongoing ticket id.

    • 3\. To validate the upload status, the condition node is added to check if the status code is equal to or greater than 200 and less than 300.

    4\. Add a public note with a confirmation message.

    Google Cloud Storage Explorer