Last updated: 2021-12-07

Source: https://support.freshservice.com/support/solutions/articles/50000003878-installation-guide-webex-teams

Overview

Perform operations on Webex Teams via the Workflow Automator

Description

Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. The list of actions supported for this app include:

1\. Team Management

  • Create a Space
  • Add User to multiple Spaces by Email
  • Create a Team
  • Delete a Space
  • Remove User from multiple Spaces
  • Get Space by Display Name
  • Get Team by Display Name
  • Get User by Email
  • Get User Membership ID of Space by Email
  • Post a Message to a Person
  • Post a Message to Space

    • Note: The bot must be added to space or teams to interact with.

    Prerequisites

  • Access Token

    • Creating a Bot to get Access Token

    1. Login to your Webex Team and select My Webex Apps from your profile icon on the top right corner.

    2. Click on Create New App → Create Bot to start the wizard ( https://developer.webex.com/my-apps).

    3. Provide all the required basic information to create a bot. Ensure to avoid space in the bot name since it will be the primary name shown in the messages.

    4. Once you've filled out the registration form click Add Bot.

    5. Copy and use the Access token to authenticate the bot with the Webex Teams.

    Note: For security reasons, the bot token will be displayed only once. If you lose your token you will need to regenerate the access token by navigating to My Webex Apps → Select Bot→ Edit page→ Regenerate Access Token.