Last updated: 2021-06-09

Source: https://support.freshservice.com/support/solutions/articles/50000003570-sample-use-case-for-azure-devops-orchestration-app-create-an-azure-devops-work-item-when-a-freshserv

Here’s a sample workflow to demonstrate the use of the Orchestration app to automate work item creation when the Ticket is created. The context of the Ticket can be passed to the work item using placeholders.

1. Create the Event when an Incident is raised.

2. Followed by the custom condition to ensure that only specific Tickets are replicated as Work items.

3. You can then pull in the App Node which will have the following configurations:

App Name: Azure DevOps - Orch

App Action: Create Work Item

Notes when Configuring Inputs:

  • Organization: The name of the Azure DevOps organization.
  • Project: Project ID or project name.
  • Type: The work item type of the work item to create. Use Bug as value.
  • Title: A short description that summarizes what the work item is about. To refer Ticket’s subject use the following placeholder.

    • - {{ticket.subject}}

    4. Finally, to validate that the work item has been created successfully, the condition node is added to check if the status code is 200.