Last updated: 2021-02-19

Source: https://support.freshservice.com/support/solutions/articles/50000003315-sample-use-case-for-slack-orchestration-app-slack-notification-for-high-priority-incident

Here’s a sample workflow to demonstrate the use of the Orchestration app to automate posting a message into a dedicated Slack channel for High priority incidents.

1. Create the Event when an Incident is raised.

2. Followed by the condition to ensure the incident is a high priority one.

3. You can then pull in the App Node which will have the following configurations:

App Name: Slack - Orch

App Action: Post a Message

Notes when Configuring Inputs:

  • Channel is an ID of (public channel \| private channel \| direct message \| IM channel).

    •                         Can be found here.

  • Text is the body of the message.

    • Note: Refer to the URL to learn how to format these messages:

    4. Finally, to validate the notification successfully posted in the channel, the condition node is added to check if the status code is 200.