Are Freshdesk (standalone version) and Freshdesk Omnichannel PCI compliant? :

Last updated: 2023-09-07

Source: https://support.freshdesk.com/support/solutions/articles/50000002862-are-freshdesk-standalone-version-and-freshdesk-omnichannel-pci-compliant-

No. Only Freshdesk (standalone version) via the vault service is PCI compliant, whereas Freshdesk Omnichannel is not. Although Freshdesk isn’t intended to be used as a billing platform, cardholder data as per the PCI-DSS can be stored. The information is encrypted and is made available on-demand only to users who have the privilege to access the data.