Last updated: 2018-12-18

Source: https://support.freshdesk.com/support/solutions/articles/237325-how-to-create-leads-in-freshsales-from-freshdesk-

In every ticket details page, on the right-hand side there would be FreshSales integration available where you can create a lead or a contact in Freshsales. Refer to the image below:

However, you need to integrate the Freshsales app in Freshdesk. To know more about the integration check out the link.