Last updated: 2020-05-19

Source: https://support.freshdesk.com/support/solutions/articles/225428-i-have-configured-the-customer-satisfaction-surveys-right-but-when-i-run-a-quick-test-i-do-not-get-

The surveys would not be sent to you if the requestor of the ticket is the same as an Agent email address.

Hence, please try sending the survey to a ticket where your agent address isn't the requestor (preferably from your personal address).