Last updated: 2021-06-26

Source: https://support.freshdesk.com/support/solutions/articles/225447-how-do-i-create-custom-quests-

To create custom quests, please navigate to Admin > Agent Productivity > Arcade > Quests and choose to either edit the default quests or add new ones of your choice.

This article will give you a step-by-step insight into how you can create new quests.