Last updated: 2024-05-22
The " New ticket created" agent notification email can be set to be sent to agents whenever a ticket is created in your Freshdesk account. This can be configured under Admin > Workflows > Email Notifications > Agent Notifications > New TicketCreated.
If the agents do not receive this email, kindly check if it is toggled on. Further, Only the agents whose names are added under the ' Notify agents' section would receive this email each time a ticket is created. You can add as many numbers of agents under this section.
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