Last updated: 2021-06-25

Source: https://support.freshdesk.com/support/solutions/articles/225381-is-it-possible-to-re%C2%ADassign-a-support-email-address-from-the-main-portal-to-one-of-the-products-

Yes, please navigate to Admin > Channels > Email. Here, you could see the list of support email addresses that could be associated with the products added in Admin > Support Operations > Multiple products.

Kindly click on edit next to the support address and choose the product under "Link this support email with a product." Note that this product should already be added to the helpdesk.