Last updated: 2021-06-25

Source: https://support.freshdesk.com/support/solutions/articles/225372-how-do-i-set-up-multiple-products-on-a-portal-

The Multiple Products feature is available from the Estate Plan onwards in Freshdesk.

To set up a new product, please navigate to Admin > Support Operar > Multiple Products and then click on New Product. Enter the details related to the product and a new email address for this product is mandatory.

Configure separate support emails for each product. They can be automatically queued in a specific group by filling in the details requested under 'Product Support Email'.

This article provides additional information on this process.