What are the different types of reports available across various plans in Freshdesk? :

Last updated: 2023-04-11

Source: https://support.freshdesk.com/support/solutions/articles/226842-what-are-the-different-types-of-reports-available-across-various-plans-in-freshdesk-


Current Plan	Old Plan	Reports	Filter	Refresh Time
Free	Sprout	Ticket Volume Trends	Filter By date range	24 Hours
Growth	Blossom	Helpdesk In-depth, Ticket Volume Trends	All available filters except agent and group in Helpdesk In-depth Report	24 Hours
Pro	Garden	Agent Performance, Group Performance, Helpdesk In-depth, Time Sheet Summary, Satisfaction Surveys, Ticket Volume Trends	All available filters except agent and group in Helpdesk In-depth Report	1 Hour
Pro	Estate	Agent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction Surveys	All available filters	1 Hour
Enterprise	Forest	Agent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction Surveys	All available filters	30 minutes

Refresh time as mentioned in the last column of the table is defined as the time it would take to update the report with all the data recorded on the helpdesk. Forest and Estate give an updated report every 30 minutes an hour respectively. Garden is again an hour and the lower plan gives them at 24 hours interval.