Last updated: 2024-10-08

Source: https://support.freshdesk.com/support/solutions/articles/50000000074-support-multiple-languages-in-your-help-widget

Support multiple languages in your help widget

Configure multilingual support in your help widget

To set up your widget in multiple languages, do the following in order:

1. Set up another language in your Freshdesk account. See Manage Languages. 2. Translate your contact forms. 1. If you use the Simple Form, we'll translate it for you. 2. If you use a form with ticket fields, see Multilingual ticket fields and forms. 3. Translate your solution articles. See Setting up a Multilingual Knowledge Base. 4. Use the setLabels API alongside your embed code to translate any of the following labels that you use: 1. Widget launcher text 2. Widget banner message 3. Contact form title 4. Contact form submit button 5. Contact form confirmation message 6. Frustration tracking banner message 7. Frustration tracking description 8. Frustration tracking confirmation

For example, the following code provides a French and Spanish translation for the Contact form title.

```javascript

```

JavaScript

``` The help widget doesn't support right-to-left languages such as Arabic and Hebrew. ```

Load the widget in another language

You can also force the widget to load in a certain language by setting the 'locale' property in the widget's embed code. The locale property overrides the end user's browser language. For example, the following code loads the widget in German:

```html

```

HTML

For further help, see the API documentation or contact support@freshdesk.com.