Privacy Policy and Terms of Use | Upsales - Freshdesk APP

Privacy Policy and Terms of Use

Effective Date: [2024-10-14]

1. Introduction
Welcome to the Upsales App. We are dedicated to protecting your privacy and ensuring that any data handled through the app is managed responsibly. This document combines our Privacy Policy and Terms of Service to provide clear information on how the app interacts with external services like Freshdesk and Upsales, the terms of app usage, and your responsibilities as a user.

2. Data Collection and Use
The Upsales App does not collect, store, or share personal data. Instead, it accesses real-time information from Freshdesk and Upsales solely for display within your Freshdesk environment.  

• Data Accessed:
  • Ticket Information: The app fetches ticket data, including the requester’s email, to display related contacts from Freshdesk and Upsales.
    
    
  • Contact Details: The app accesses contact data based on the ticket or requester’s email but does not retain this information.
    
    

3. Third-Party Services
Our app integrates with the following third-party services:

• Freshdesk: For ticket and contact information. See Freshdesk's Privacy Policy for more on their data practices.
  
  
• Upsales: For retrieving contact information. Review Upsales' Privacy Policy for additional information on their data handling.
  
  

4. Data Security
While the app does not store personal data, all data transmissions between the Upsales App and the Freshdesk/Upsales APIs are encrypted via HTTPS to maintain secure data transfer. We implement OWASP security standards and best practices to protect data during transit.

5. Data Storage
The Upsales App operates strictly as a display tool, without storing any user data. This means there are no databases, logs, or storage systems holding your information, ensuring maximum privacy.

6. User Consent
By using the Upsales App, you consent to the app’s limited, real-time access to Freshdesk and Upsales data solely to fulfill its display functions. Since no data is stored or processed beyond this function, no further consent is required.

7. User Responsibilities

As a user, you agree to:

• Ensure that information you provide through the app is accurate and up-to-date.
• Safeguard your credentials and prevent unauthorized access to the app.
• Comply with any relevant laws and policies applicable to the app’s usage and data handling.
  
  

8. Payment and Licensing

The Upsales App is provided under a license, not sold, and any associated payments are outlined in the app’s pricing section on the Freshworks Marketplace or Scaly’s official website. By using the app, you agree to comply with these terms of licensing.

9. Disclaimers

The Upsales App is provided “as-is” and may not be free from interruptions, errors, or potential security risks. While we strive for excellence, we do not guarantee uninterrupted or flawless performance and disclaim any liability for potential errors.

10. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Upsales App.

11. Updates to This Policy and Terms

We may revise this combined Privacy Policy and Terms of Service periodically. Any changes will be communicated through the Freshworks Marketplace or directly within the app, and continued use of the app constitutes acceptance of these updates.

12. Accessibility

This combined Privacy Policy and Terms of Service is available in multiple formats, including [Google Docs] and [PDF format], ensuring accessibility to users worldwide in English.

13. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy and Terms of Service, please feel free to reach out to us at info@scaly.se.